Forum Discussion
Significant delay in voice calling - both on wifi and without.
This is a smarty problem.
I've done extensive testing with several phones and sims from various providers both piggybacking off 3 and EE; all using wifi calling.
The problem is manifest with smarty sims and wifi calling. Predominately I find it's calling other people on the 3 network who are not using smarty.
Another big problem is the smarty sim keeps wanting to swap back to cellular from wifi even if there is zero bars and a flip to no connection at all. The weakest of signal and it's trying to flip back to the cell from wifi.
Some other providers dont do this.
Calling from other providers back to smarty there isnt an issue. I can call a smarty number from another sim and it will connect. Then hang up and immediately try to call it back and the smarty sim just wont connect.
Be it on the same external IP, or different internet connections, it matters not.
BlueSmarties From your variety of posts, you seem quite unhappy with Smarty generally.
Is it safe to assume that you will be leaving / have already left?
Well I'd like to think that people working for smarty would participate in these forums and take onboard the feedback.
It's a rare thing for any company these days to listen to their customers until it becomes a complaint issue.
Also have you heard of the phrase "better the devil you know" ?
Just because smarty has a lot of problems, doesn't mean that others aren't worse.
Have you ever dealt with 3 directly? There's a poor experience for you.
I assume you're a fanboy rather than an employee from your tone?BlueSmarties While there are Smarty employees on here who make themselves known, they act as moderators rather than the voice of Smarty.
I'm not a 'fanboy' as you assume and I am not an employee - I simply try to say it how it is.
I fully accept that the service won't work for everyone. I had many years living in an area with virtually no reception from any network - but there wasn't anything I could do about it.
Smarty operates as a no-frills offering and I'm sure that the accountants keep a very close eye on the profit line and will only change things if that shows signs of decreasing.
