Forum Discussion
Out of plan data being used when in-plan data still available
Ski_Sunday The thing is that a lot of Smarty staff didn't seem to know about it, but it was confirmed for me (I forget exactly who it was now).
Ski_Sunday Since when did everything make sense??🙄
I persevered with my complaint and to give them their due they did investigate the usage and came back saying that it was due to a change they had made and was an unexpected side effect. Initially they had offered me £5 before i pushed back and they investigated fully, now they’ve apologised, given me 16GB of out of plan data and 3 months of my line rental as cash back to my credit card. So i’m happy with that and once I raised it as a complaint it got investigated properly and Imm happy with that too. Big 👍 to Smarty.
Ski_Sunday Looks like you done good there!!!!😎
Question is.......will your 16Gb of data be used before your plan data - as they explained to Meis now the rule with complimentary data add on?
I think you are right - where people put a clear and sensible point to them, it does frequently get properly investigated.
Haha, I hope it won’t get used ip prematurely, my out of plan data suddenly just stopped being used up , but that maybe becuase what I have left now was purchased instead of being gifted by them. Time will tell.
Oh well, I was wrong, out of plan data now being used up, seems the issue isn’t fixed yet at all…
