Forum Discussion
not given access to a service
karate9932 I do not think that you were advised correctly and that is very unfortunate and may be worth you mentioning by way of a com;aint. All standard 01, 02 and 03 numbers are included in the monthly Smarty plan.
There is sometimes a problem connecting as I explained in a reply on this thread. If you have purchased an unnecessary add on, it can be used towards your next plan so all is not lost.
I submitted a complaint and got the following answer:
"I would like to apologise for the conflicting messaging you received from the customer care team. 020 numbers are included in the base plan price—this has not changed so there are no pending updates for the website regarding this. I will be sure to flag the chat you had to ensure that the agent in question is made aware of the incorrect information that was given"
So I was indeed given incorrect information when I contacted chat support. They issued a refund for the out-of-plan add on.
On another note, I understood why I could not get through to that phone number - I had been missing ONE single digit every time I called them for weeks straight. Moral of the story: triple check what you type...
karate9932 Good.....overall a positive outcome then!
