Forum Discussion
[Network Issue] Service Update - Resolved
Smarty service has become farcical. It's a regular occurrence of missed calls because even though it looks like you have a good signal, voice calls cannot be made or received. This also happened last week and I managed to resolve it by toggling the airplane mode. I had the phone right in front of me and missed two calls, one of which was from my hospital. The call went straight to voicemail. Not that I could access voicemail because voice calls were unavailable.
But today, it's a total outage. No notification from Smarty themselves or a banner on their website. I've only found out by reading the forums. It's not good enough. Today I have a GP phone call at 14:00 which was booked over three weeks ago and now it looks like I will miss it through no fault of my own.
Are we going to get compensation for this? This happened a few months ago as well and there was not a peep or apology from Smarty. Shambolic to say the least.
"This happened a few months ago as well and there was not a peep or apology from Smarty. Shambolic to say the least."
They said sorry in the message you're replying to. And it's Three who has the problem, so you'd be in exactly the same position if you had a contract directly with them. Perhaps you can point me at a network which never has problems - it'd be great, wouldn't it but I don't think one exists.
