Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
21-02-2025

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’...
ANGELAS_2029248's avatar
ANGELAS_2029248
SMARTY Pioneer
28-05-2023

Hi Has there been any resolution to sending messages to short numbers I recently joined Smarty and despite adding £10 credit I cannot send a text to enter competitions ? Have I just wasted £10 ? I read that someone is unable to access some NHS facilities due to this This is very worrying I paid to leave my previous contract with 3 to join Smarty I think now this may not have been my smartest move

  • MSF's avatar
    MSF
    SMARTY Guru
    28-05-2023

    Hello ANGELAS_2029248 While Smarty is not yet supporting short code texts, don't forget that a large number of organisations do not use that type of message.

    I have had many NHS messages come through without problem, as well as banks and verification texts for numbers things.

    As Rebekah_150 says, you can use the credit towards your future Smarty plans.

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    28-05-2023

    Hey ANGELAS_2029248,

    It is something that we are looking into but it is not currently a feature. If you have added £10 as credit it can be put towards your next belling.