Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.
So, what’s the big deal with shortcodes?
They’...
Michael_1932266 Did you raise this as a Complaint?
I’ve tried. Raised it several times in the community. Talked to the chatbot. First I was told I needed an out of plan add on (which has been on my account for 18 months), then, I needed to reset the network settings on my phone (which I’ve done), and the latest is to check that I’m using the right number(s)! It seems at every turn that the responsibility for activating shortcodes on my account falls to me, rather than SMARTY ( the service provider). After the big announcement that shortcodes were, finally, available, I’m beginning to feel that I’m not getting good service
Michael_1932266 A formal Complaint using the link from the 'Contact us' point?
