Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
Hi David,
Please refer to the following article for guidance:
Let’s clear up SMS shortcodes – here’s what you ne... - SMARTY Community
A quick guide to shortcodes | SMARTY Help Centre
This should address your concerns!
Been through everything SMARTY have said, still can’t use shortcodes. Even tried resetting the text service, but, guess what, it doesn’t work. None of the articles, none of the specific help “helps”. It was bad enough when SMARTY didn’t seem able to- or willing - to activate shortcodes for so long, but it’s worse having big announcements that SMARTY has finally provided a basic service that customers still can’t use
Michael_1932266 Did you raise this as a Complaint?
I’ve tried. Raised it several times in the community. Talked to the chatbot. First I was told I needed an out of plan add on (which has been on my account for 18 months), then, I needed to reset the network settings on my phone (which I’ve done), and the latest is to check that I’m using the right number(s)! It seems at every turn that the responsibility for activating shortcodes on my account falls to me, rather than SMARTY ( the service provider). After the big announcement that shortcodes were, finally, available, I’m beginning to feel that I’m not getting good service
Michael_1932266 A formal Complaint using the link from the 'Contact us' point?
