Forum Discussion
Adult content blocked on mobile data...
SimonShuttler wrote:I did wonder whether it might be an issue cos my bank card isn’t a credit card. And the screen before says it needs to be a credit card to confirm I’m over 18.
You've answered your own query. However, it goes on to say the following:
If you don't a credit card, don't worry. Please get in touch with us via web chat where we'll just need to confirm you're over 18 through receipt of valid photo ID such as a Passport or Driving Licence.
Another complaint, about the way they failed to entirely resolve my initial complaint, feels like Kafka might back down from that one. This answer was purely to tell others that you should use the complaint system to get them to remove the block as giving them a pound is a waste of your time and money, and if you think that a teen doesn’t know about VPNs then send me a pound to prove you are a very naive adult, and not a very literate four year old.
That’s out of order !
Remember, this is the Smarty community forum, populated by Smarty customers like yourself. We do not work for Smarty.There are good people like MSF and others here, who all try to help people.
With your attitude, don’t be surprised if you do not receive help in the future !
You should ask your charm school for a refund !
Felix_364801 I replied with the purpose of trying to assist you with your problem.
It is not right for them to keep your £1 - it is usually taken as a check on the card and then refunded. I assume that you used a credit card to show that you were over 18 and not a debit card that is available to under 18's.
I am fully aware that many teens will be able to circumvent blocks . I am also aware that plenty of people would have plenty to say if companies like Smarty did not at least try to take steps to prevent minors accessing inappropriate material.
So, no I will not be sending you a pound since I am not a naive adult.
