Forum Discussion
Re activating my account after closure
I have been in hospital for over 7-months with "LONG COVID", and have just returned home after the long battle of delirium, only to find that my account has completely closed. How can re-open my account with a new sim?
2 Replies
Hi John-_739029
Thank you for reaching out to the SMARTY community!
I am sorry to hear about your recent situation but I ma happy to hear you are on the mend!
In this case, it would be best to contact our webchat team so we can do a number recovery so you are able to keep the same number. Please contact us by following this link so we can provide the best possible assistance to get you back up and running.
We look forward to hearing from you!
John-_739029 That sounds like very bad news. Glad to hear that you are better though!
There may be a problem in using the same email address as you already have an account.
I am thinking that you should be able to activate a sim on this account as there is no sim currently associated with the account. Probably worth checking this via a web chat with the Support Team.
(I am assuming that your actual account is live as you appear to be able to get into it to post here)
