Forum Discussion
Porting problem
Hi i ported my number to smarty now my account is not working dashboard showing Account Closed I cant log into account as verification code is sent to old number Not available as New number is not shown contacted live chat are useless cant answer questions its been 20 minutes and they havent replied to my last comment TOTAL DISASTER 3 agents i spoke to no one has Helped 3 months ago i ported a different number i spent 4 weeks with the same problem never got resolved ended getting PAC code and Leaving when you have problems no one at Smarty can Help
23 Replies
AB Did the issue resolve for you? How long did it take? Smarty messed up by switch as well. I moved to smarty from giffgaff and now can't use my number. What did you do to resolve your issue?
Thank God I managed to Port out Today
Now with new network got my number back all is working Smarty you and your support are a shambles and disgrace i wanted to stay but 14 days issue not fixed agents couldn't get any replies from Tech Team
they did refund me my 1st month payment that's something im glad the Pac code worked as agent advised the Pac code wasn't going to work
Goodbye Smarty
Appears to be a clear case of #MoreMalarkey, #LessSMARTY.
Use https://www.resolver.co.uk/ to file a complaint - It's Free.
I have raised a complaint no reply yet 2 Days a go not holding my breath
My situation is still not resolved NOW i cant even get a PAC Code to leave smarty
That really does not sound good!
Details of complaints process: https://smarty.azureedge.net/files/SMARTY-Customer-Complaints-Code.pdf
Im waiting on support to get back to me Tuesday but was already promised 24/48 Hour reply which didn't happen not holding my breath that this will be fixed i would like to stay with smarty but asked for Pac code which smarty agent didn't provide he said wait till next week till we fix the issue
When was the port due to happen? What date??
Hi ported in on Tuesday afternoon
yes asked 4 times how to contact porting Team didn't even answer my question they dont even read my questions
I don't know of any UK mobile network operator that will let you speak to their porting team AB.
Did you ask the support team agent to be transferred to the web chat team supervisor?
You are blessed to log into your account to post here? Is there no number showing on the dashboard then?
Also when i submitted my PAC code it wasn't excepted received 10 emails same day your port was not completed?
