Forum Discussion

Bensimgym's avatar
Bensimgym
SMARTY Pioneer
15-08-2023
Solved

Ported to wrong sim card with a group

I have  ported a phone number to a data card in my group rather than a phone sim. 

Any idea how I can sort this out?  Can Smarty swop the numbers over or do I have to mess around getting PACs and moving numbers about?

Newbie!

 

 

  • MSF's avatar
    MSF
    16-08-2023

    Bensimgym  You will definitely need to have a web chat with Support Team. You will not be able to do this yourself.

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    16-08-2023

    Bensimgym  You will definitely need to have a web chat with Support Team. You will not be able to do this yourself.

    • Bensimgym's avatar
      Bensimgym
      SMARTY Pioneer
      16-08-2023

      Thank you will do that - thank you

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    15-08-2023

    This is the Smarty community forum, populated by Smarty Users. We have no access to user accounts of course. 

    You would need to start a webchat with Smarty for help. 

    ALL Smarty SIM cards have a phone number assigned, even data only SIM cards. They wouldn’t work otherwise. Data only SIM cards just have calls and texts turned off, so my GUESS would be that Smarty just has to turn calls and texts on on your data only SIM card, which will then become a normal everyday SIM card.