Has anyone else noticed the poor service since three and Vodafone merged. Texts are taking a day to be delivered, didn’t think too much of it when it first happened but then I heard in the news that they had merged. Always had this problem with Vodafone both personally and with a business account. Think I may have to move from Smarty.

I agree 100%. I do not receive my texts for a day and miss calls that do not show as missed and I do not receive a missed call sms because of the delays, it is a joke. I may have to go back to EE.

I used to get a great service but now both my 4g & 5g sims are slow to connect to the internet & they are keep dropping connection after 5mins or so, which is a real pain when trying to use internet banking. I am gonna have reseach a better provider 😞

Still poor internet speeds on SMARTY since the merger. I use to get download speeds of 40+Mb/s, now I'm lucky to get 14Mb/s. I know this for a fact because I've been keeping a log since the 7/06/25 and had a baseline from before the merger.I also know someone that uses a different service provider, which piggybacked off the 3 network, and since the merger they are also having a poor internet speed. Everyone can't be lying about it.

Hi ChrisCo_2240579, On 2nd June 2025, Three UK, who operate SMARTY, and Vodafone UK officially merged, and we’re excited to embark on a new chapter with the goal of creating one of Europe’s leading 5G networks. There are no changes to your terms and conditions or the way you contact us at SMARTY. If you want more information, please visit our help article: https://help.smarty.co.uk/en/articles/10235435-what-does-three-s-merger-with-vodafone-mean-for-smarty Our network and engineering teams are also working around the clock to provide you with the best possible network experience. I'm truly sorry to hear that you’re facing network issues. You can check here for any disruptions or outages that may be affecting your service https://smarty.co.uk/network-status-checker - Rachel

HiMy phone, which is a Motorola g54 5g, has no connection outside at my son's home Mexborough South Yorkshire, I have very poor reception at my holiday home near Hornsea and lost contact 3 times between the two places, I was on O2 previously and that never happened, so all I can say is that 3 signal is by far the worst of the big 4 for me

Poor service since three and Vodafone merger

22 Replies

Ha05ger
SMARTY Maverick
10-06-2025
Mines most definitely improved but maybe a fluke
RachelM_7667
SMARTY Moderator
08-06-2025
Hi ChrisCo_2240579,

On 2nd June 2025, Three UK, who operate SMARTY, and Vodafone UK officially merged, and we’re excited to embark on a new chapter with the goal of creating one of Europe’s leading 5G networks. There are no changes to your terms and conditions or the way you contact us at SMARTY. If you want more information, please visit our help article: https://help.smarty.co.uk/en/articles/10235435-what-does-three-s-merger-with-vodafone-mean-for-smarty

Our network and engineering teams are also working around the clock to provide you with the best possible network experience.

I'm truly sorry to hear that you’re facing network issues. You can check here for any disruptions or outages that may be affecting your service https://smarty.co.uk/network-status-checker

- Rachel
MSF
SMARTY Guru
08-06-2025
ChrisCo_2240579 No difference here. The merger has been ongoing for a while and only recently completed.
Goddess_Bastet
SMARTY Teamster
07-06-2025
Tbh I haven’t noticed any difference.

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Poor service since three and Vodafone merger

22 Replies

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