Forum Discussion
Outrageous incompetence
Hey there!
Have you double checked that the address on your SMARTY account is absolutely, positively, 100% correct? It's crucial that every detail is correct to avoid any hiccups or delays in getting your SIM card delivered to you.
We understand the frustration that comes with any inconvenience caused and we truly apologise for any issues you may have experienced.
Once your SIM card is on its way, it's in the hands of Royal Mail and unfortunately, we're unable to track its exact journey. But please know that we're here for you and our customer care team is ready to assist with any further help you may need:
Thank you for choosing SMARTY, and please don't hesitate to reach out if you need anything at all. We're here for you every step of the way!
Perhaps Royal Mail lost your deliveries, UserXYZ.
Without using a tracking service, difficult to know who's erred.
Let's say the first time was a mistake, but what about the second time ? If they send it to a wrong address, normally it cannot be delivered.
Hey there!
Have you double checked that the address on your SMARTY account is absolutely, positively, 100% correct? It's crucial that every detail is correct to avoid any hiccups or delays in getting your SIM card delivered to you.
We understand the frustration that comes with any inconvenience caused and we truly apologise for any issues you may have experienced.
Once your SIM card is on its way, it's in the hands of Royal Mail and unfortunately, we're unable to track its exact journey. But please know that we're here for you and our customer care team is ready to assist with any further help you may need:
Thank you for choosing SMARTY, and please don't hesitate to reach out if you need anything at all. We're here for you every step of the way!
After a long discussion with the customer support I found that despite the address was correct in my account, the address in the confirmation email (the one with the subject: Your SMARTY SIM has been dispatched) was wrong. I never read that email, trusting the website.
After back and forth for 2 hours, attaching screen captures with my account and the email it proved that indeed some error happened. I was sent a new SIM card which should arrive in 2-3 days. I consider this issue solved now.
If possible, please delete all my posts.
Lightning never strikes twice, as they say, UserXYZ - but with SMARTY and Royal Mail in partnership who knows what might happen.
