Forum Discussion

PhoebeW's avatar
PhoebeW
SMARTY Maverick
17-12-2023
Solved

Number not associated with phone

 Hi, I am wondering if anyone has a solution to this problem? I have recently moved from Giffgaff to Smarty and had my number transferred which all went fine, apart from this. I have tried resetting my phone and taking the SIM out several times. I have changed ‘My number’ in setting so that is correct too but I can’t seem to get rid of this. Any ideas? 

  • PhoebeW's avatar
    PhoebeW
    17-12-2023

    I had tried that but it didn’t work. However, I have managed to sort it after days of trying! I went to the ‘phone’ part of my settings and although the number showing was correct, I deleted it and re typed it. Then I went back into ‘messages’, turned iMessage off and on and it’s worked! Thank you for your help 🙂 

6 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    17-12-2023

    PhoebeW  When you sign into your Apple ID at iCloud.com, does the phone show alone of your devices?

    • MSF's avatar
      MSF
      SMARTY Guru
      17-12-2023

      .....as one of your devices?

      • PhoebeW's avatar
        PhoebeW
        SMARTY Maverick
        17-12-2023

        Hi, thank you for your response. I’ve just checked and yes my current iPhone comes up as one of my devices. It shows my correct number as my ‘phone number’ too.