Forum Discussion
Not registered to a network??
HELP PLEASE am trying to set this mobile up 😥
3 Replies
This is the Smarty community forum, we are customers just like yourself.
To try to help, we would need some more info :
1, Have you activated a Smarty SIM card and bought a plan ?
2, Are you certain you have coverage on Three, Smarty’s parent company, where you live, work and socialise ?3, Is the phone you are trying to set up unlocked for use with any network ? If you are trying to use a 2G handset, it won’t work with Smarty, as it would need to be 3G at a minimum.
You can also contact support online at https://smarty.co.uk/contact
Customer advisors work 8am - 8pm daily
I have bought a plan and have Smarty SIM card and received email from Smarty confirming I am up and running. I was previously with Three so know that I have good coverage.
Are you sure you have inserted the correct SIM? I ask because SMARTY usually ship two SIM cards. Maybe you inserted the blank SIM that was intended for a friend.
