Forum Discussion
No phone service
I have had 2 days where I cannot make or receive calls. Why have Smarty not contacted me to explain and offer compensation? I am now looking for a new provider this is not good enough.
I have my own small business and I don’t know yet how much this has cost me in lost work !!
1 Reply
Michael_1112919 Firstly, how would they know exactly where you were? You might be somewhere with perfect service - not necessarily at home.
Secondly, if you rely totally on mobile (a possibility) then there wouldn't be any point in sending you either a text or an email if you have no service - depends upon what was wrong.
Thirdly, Smarty make it quite clear in T&C's that this is not a network for businesses.
There was an outage on Three network, followed by some problems due to the storms and this probably did not help. Compensation liability would technically be a maximum of 65p per day (£20 max. plan over 31 days)
Finally, do you know if any other network would contact you to explain something they weren't exactly sure of and then compensate you immediately?
