Forum Discussion
No Internet
Every weekend and school holidays we lose our Internet.
Called smarty they say mast in our area overcrowded. So suck it up or go to different supplier.
Great customer service.
Why not please some of your customers and upgrade the mast !!.
12 Replies
Stephen_2141759 There's a very simple answer to that.......they don't own the mast!
Also, they (the bean-counters) would need to balance the cost of upgrade against the possible loss of business.
I know they don't own the mast.
But I live in a rural setting of my own choice and never had this problem in the last 3 years of living here.
But smarty know the mast is overcrowded and when I signed up to them they never told me about mast having problems.
Still take my money every month.
Are you using Smarty Mobile as a replacement for fixed line broadband ? If so, that is against Section 5.15 of Smarty's terms and conditions.
Add in to the mix that you live in a rural area, then you have 2 choices :
1, Pony up the cash for fixed line broadband
2, Switch to a different network
Either option 1 or Option 2 will of course help reduce the congestion on your nearest mast, you would be part of the solution, not part of the problem then.
