Forum Discussion

SandraCl_982022's avatar
SandraCl_982022
SMARTY Pioneer
30-04-2024

New to Smarty

When I try to make a call just get the message. Mobile network not available, what should I do.

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    30-04-2024

    SandraCl_982022 

    A. Check your account dashboard to see that you have an activated SIM and also an active Smarty plan showing. (Sometimes it takes a little while to activate Asim and a plan)

    B. Turn phone off then on again to try to force it to register to the network.

    C. Do a Network Status check to ensure no issues with local mast.

    D. If still no joy, then have a web chat with Support Team so that they can check your account.

    • SandraCl_982022's avatar
      SandraCl_982022
      SMARTY Pioneer
      03-05-2024

      I have tried all that, keep running out of time to chat with someone. I'll try again soon. Thanks