Forum Discussion

IanFox_1871678's avatar
IanFox_1871678
SMARTY Pioneer
15-02-2023

New sim in car says sim not supported

Put my new sim into my car and the car reads SIM not supported any ideas

5 Replies

  • MarkWeatherill's avatar
    MarkWeatherill
    SMARTY Commentator
    17-02-2023

    Looking on the Jaguar forums, this is not an uncommon issue across all models. One cause could be a faulty card reader.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    15-02-2023

    Have you activated your new SMARTY SIM IanFox_1871678?

    If the answer is yes, does it work in another device? 

    • MSF's avatar
      MSF
      SMARTY Guru
      16-02-2023

      Can we assume that you are using the sim for data only? Where in the car are you putting it? New cars often seem to have a dedicated sim for emergency calls these days - are you putting it into that holder?

    • IanFox_1871678's avatar
      IanFox_1871678
      SMARTY Pioneer
      15-02-2023

      yes the SIM works in my ipad but tried again in the car Jaguar  XE 2021 and still saying SIM not supported

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        15-02-2023

        Sounds like it's probably a question for Jaguar - given SIM works in your iPad but not the car.

        Good luck IanFox_1871678