Forum Discussion

AlanMoo_2160509's avatar
AlanMoo_2160509
SMARTY Rookie
11-07-2023

New member

Can’t make a connection, don’t know what’s happening. Need some advice.

1 Reply

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    12-07-2023

    We would need more info to go on, such as :

    Have you bought a plan and activated your SIM card ? Check your Smarty account dashboard to check that you have an activated SIM card and active plan.

    Are you trying to use your SIM in a phone or mobile router ?

    Are you trying to use the SIM in the UK or overseas ? (If overseas, the APN in your device needs to be changed to ‘mob.asm.net’)