Forum Discussion
new account closed for no reason ??
I joined Smarty from Vodafone. I ported over my number and all worked ok. Today i updated my payment method and turned on the auto renew. My app now says ACCOUNT CLOSED ? WHY ? I tried to re-join followed all the instructions and it asked for a payment card details..... Now I have ordered a new sim and cant get into my old account at all... any clues. Help bot is a joke, and no one answers emails... HELP PLEASE
8 Replies
Is this the first time you've used the app since you ported your number in from Vodafone? If so, I seem to recall that it shows the 'account closed' message in the app after your number has moved over, and it's just a case of you logging back into the app to get it up and running again.
Hello there, i used my phone after porting had been completed. The dashboard and all account settings worked fine. this all happened when i updated payment and auto renewal.
Dennydumper Have you asked Smarty Support to investigate for you? Only they can access your account to check the situation.
Dennydumper We are not Smarty staff and so it's a bit difficult to know what happened.
First thing - is the phone still working?
Second thing - what does the account dashboard say when you log in via web page NOT the app?
