Forum Discussion

Linsey's avatar
Linsey
SMARTY Moderator
10-02-2024

[Network Issues] Service Update - Regarding the network issue from yesterday

Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing.

10 Replies

  • johnric_2517129's avatar
    johnric_2517129
    SMARTY Pioneer
    24-03-2024

    I keep getting cut off internet every 20 min ! have to reboot everything then it goes again ???

  • TheFunkeyGibbon's avatar
    TheFunkeyGibbon
    SMARTY Rookie
    10-02-2024

    Considering that there is an acknowledged outage, I find it outrageous that this does not show up when searching on your status checker. I’ve travelled around Milton Keynes and cannot get coverage of any type but your status check is blithely pretending everything is okay when it clearly is not. This is not transparent or easy to monitor and I’m not happy.

    • MSF's avatar
      MSF
      SMARTY Guru
      10-02-2024

      TheFunkeyGibbon There's a large red header explaining the issue on the Network Staus Checker page.

  • PhilipL_2247255's avatar
    PhilipL_2247255
    SMARTY Pioneer
    10-02-2024

    Any update on this, it’s causing me a huge problem now

  • PaulG610's avatar
    PaulG610
    SMARTY Rookie
    10-02-2024

    No network for me in Edinburgh today I've been travelling all over the city from portobello to the airport, no service available, currently hot spotted on my sisters O2 account 

  • MonsterMonster's avatar
    MonsterMonster
    SMARTY Enquirer
    10-02-2024

    This started yesterday when I was in Lincoln at around 4pm. Travelled 150 miles to Aylesbury and only got connection at 8pm. Lost connection today at about 1pm. Now got voice but no data (Aylesbury). 

    • TingNg_2490052's avatar
      TingNg_2490052
      SMARTY Maverick
      10-02-2024

      I don't even get any connection signal, but I am right in the heart of the MC city centre. I need to stand still to use the available free wifi. Not sure how long it will take. 

  • Brendan_1915581's avatar
    Brendan_1915581
    SMARTY Maverick
    10-02-2024

    As someone affected yesterday and again today is there any indication as to how long this is going to last. Secondly when this first happened to me yesterday I did a postcode check for issues as advised on the community forum and no issue was showing for my postcode. 

  • JohnDav_2472030's avatar
    JohnDav_2472030
    SMARTY Pioneer
    10-02-2024

    In ll18 3uu beteork still down 

  • Scorpion67's avatar
    Scorpion67
    SMARTY Pioneer
    10-02-2024

    E1 2DP here, the fixes did the job yesterday. Now I'm not even registered on the network. No signal at all.