We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.

[Network Issue] Service Update - Resolved

119 Replies

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E132024
SMARTY Enquirer
03-08-2024
Smarty live chat and email verification down also
StuartF_1781577
SMARTY Pioneer
01-10-2024
Hi Daniel I have the same problem. Everything else on my Samsung Galaxy works, text internet connection etc but cannot make or receive phone calls or listen to voice mail as of 30/9/24. I've also searched the network checker. The only immediate solution seem be from the reports I.ve read with similar problems is to cancel my auto renew and hope to find another network provider.
- Kyorin
  SMARTY Maverick
  03-10-2024
  Same issue here. Galaxy S7 worked fine for years, suddenly stopped being able to make/recieve calls about a week ago (located in Essex). Everything else on the phone is working fine, can even use WhatsApp to make calls, and so although I'm connected to a strong 4G signal, no calls in or out. Even purchased a slightly newer phone, a Galaxy S8, but it's exactly the same. Good internet connectivity, but no calls in or out.
  - MSF
    SMARTY Guru
    04-10-2024
    Kyorin Referring to the list that smarty published: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
    The S7 is listed as not compatible. The S8 is not mentioned, but there is a method to check explained.
peterbu_1926058
SMARTY Pioneer
28-11-2024
I have very poor phone signal strength in my area (HU10 6DQ) this is causing me to miss incoming calls and unable to make outgoing calls on occasions.
- MSF
  SMARTY Guru
  28-11-2024
  peterbu_1926058 A quick Network Status check - https://smarty.co.uk/network-status-checker - shows a problem in your area.
JoeClea_2929512
SMARTY Enquirer
23-01-2025
Service down in cumbria
- MSF
  SMARTY Guru
  23-01-2025
  JoeClea_2929512 I suspect a generalised problem with Three network at present as Network Checker not opening for Smarty or for Three

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[Network Issue] Service Update - Resolved

119 Replies

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