[Network Issue] Service Update - Resolved

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible.

This issue could affect data, calls and text services.

We are sorry if you've been impacted by this, please check back here for updates.

DelDeeSmartE
10-02-2024
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
Linsey
10-02-2024
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing

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DelDeeSmartE
Team SMARTY
09-02-2024
UPDATE
Following an issue with our network earlier for a number of customers, services are gradually recovering. We apologise for the inconvenience.
Sharmil_1830631
SMARTY Pioneer
09-02-2024
Still no mobile data on my phone. Any updates?
sceptre0
SMARTY Enquirer
09-02-2024
I've had no data, and patchy voice signal since 3:20pm in RH19 4JU along the M25 to Maidstone ME15.
Is there an estimated time to resolve the issues?
- DelDeeSmartE
  Team SMARTY
  09-02-2024
  Hi - our engineers are still working to fully restore all services. we will add the latest updates as and when we have them - sorry for the inconvenience.
  - JoeLivs_1440443
    SMARTY Pioneer
    09-02-2024
    Couldn't purchase my train ticket online or via Google pay. Had to walk back to work to get WiFi to buy a ticket. Honestly so inconvenient and additional expense
AntonB
SMARTY Pioneer
09-02-2024
I've got data on my phone, but for some reason I can't get an internet connection to my laptop through tethering today. I'd think that this is a separate issue, but could it be related after all?
- Snargaroof
  SMARTY Pioneer
  09-02-2024
  Tethering also broken for me, though data has been restored and works fine on phone .
- DelDeeSmartE
  Team SMARTY
  09-02-2024
  Hi Anton, it could be related as data sessions have dropped for some customers. We will update as soon as we have an ETA for this issue to be fixed. Apologies for any inconvenience.

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