Forum Discussion
My pac code expires in 3 days
I ordered my sim a week ago and ought to have received it by now but I haven't.
I'm concerned if I request a replacement by the time it arrives my pac code will have expired.
Any ideas what's best to do?
6 Replies
Yes but I'd had the code a while
I added the code to my Smarty order. Will I be able to change it if I get a new code?
Been waiting a week for the sim.
Thanks
Angibobs Can you check to see if your old sim still works on the old network? If it has been moved to Smarty, then it won't work and you will know that Smarty have used the PAC to move your number.
It may be time to web chat with Support Team. They could issue a replacement sim if yours has been lost in the post and you will need to activate it according to instructions before it will work. On reporting it lost, your account would be suspended until the replacement is activated, so the lost one won't be of any use to somebody who finds it.
Don’t panic - If your SIM card hasn’t arrived by the tine your current PAC code arrives, you simply request a new PAC code.
Don’t forget that instead of ordering another SIM card from Smarty, you can get one from corner shops. B&M stores, the Range and Sainsbury’s for just £1. That may be a quicker option for you.
