I was invited by name on my dashboard to switch to the £8 bundle with double the usual data 24gb instead of 12 gb, to my shock this morning it has been added on renewal today but only 12gb, has anyone else been conned by this. The promotion is supposed to run till February 2023.
I've just noticed that in January I will be upgraded to a 12 gig bundle even though I signed up for the promo upgrade to 24 gigglebits.
Oi, Smarty, no!
My issue went away after a short conversation on the web chat. I now have the full 24 giggles.
Hi all,
Really sorry that you signed up for one of our promotions and haven't been given the promised amount of data.
Our team are investigating to understand what happened and get a fix in place as soon as possible to ensure that it doesn't happen moving forward.
If you reach out to our web chat team: https://smarty.co.uk/contact they will be happy to apply the missing data for you.
Sorry again.
Best wishes,
Louis
SMARTY
Same here. Just activated sim card… supposed to have double data 24G, and my dashboard showing 12G Not a “good look” for new customer. Now I’m hesitating to transfer my number…
I just activated a new SIM chose the advertised promo plan that offers 24GB for £8 a month. My online account shows that I have 12GB of data and not the 24GB? It does however inform me that I am on a special offer and that I have 14 months remaining!?! SMART customer support won't entertain any query and simply state that I will get 24GB from next month which is most likely a lie to get you to do one for a month!!!
I have it fixed after chatting to smarty team. They give me this missing data in AddOn. And they said it will show up the right data next payment. So hopefully things work well afterwards. Cheers
