Forum Discussion
login still not fixed
once again, browser not remembered, i had to go and get my phone to login with a code, come on, fix this! i will keep complaining until it is fixed!
8 Replies
lukefow_2033993 Two points here:
1. We don’t run the network and so continually complaining via this forum regrettably won’t change anything.
2. It is a security issue designed to prevent people having their accounts hacked easily. It helps comply with GDPR and any sensible firm is unlikely to back down.
A number of us with extra security on our devices seem to manage to come back to the site without needing to sign in again. Apple devices seem ok for this in my experience.
if there is an option to remember browser it should work, AND if smarty knows how much security my device has that is a massive privacy breach
lukefow_2033993 Smarty doesn’t know the details…..your device provides the security.
The whole internet world is moving to this higher level of security. Do you use online banking? How much security is there? I bet you are logged out after a few minutes of inactivity. Smarty are trying to protect your privacy with two factor authorisation. This makes it harder for anyone to get into your personal details or impersonate you. Please don’t tell me that’s a bad thing!
Make sure cookies are turned on.
Some antivirus or related software may delete your cookies.
If your cookies are turned on, clear your browser's cache.
Also, It imay because you have enabled security check. If Smarty does not recognise the browser from where you login, it asks to save it or not. You can save the browser so that when you login from the *same browser on same machine* it won't ask you for the confirmation.
Don’t forget, this Smarty community forum is populated by Smarty users like you and I, so you are not communicating directly with Smarty staff - If you are taking the steps outlined above, and it’s still not having your desired effect, then, to quote you, “I will keep complaining till you fix it” on a user forum, where we have no control over what Smarty does, is pointless.
