Issue with a simm

One other suggestion.

Power down the phone. Remove sim and give contacts a light clean on a fibre free cloth. Reinsert sim and power up again.

Hope this helps.

Hi. It looks like you posted again a few minutes later about this issue.

You will see that it was suggested that you have a web chat with Support. They can look into your account whereas members of the forum cannot do that for you as we are not all employees.