Forum Discussion

JuneMccr_451263's avatar
JuneMccr_451263
SMARTY Rookie
21-08-2023
Solved

I am trying to auto renew and can not remember my password

  • Strandloper's avatar
    21-08-2023

    JuneMccr_451263,

    Below is a copy of a Smarty help page dealing with forgotten passwords, hopefully it will do what you want.

    If not, it would be a Webchat with a Smarty Agent, and going through the needed security checks.  Give the method below first.

    How to reset a forgotten password
    What to do when you have forgotten your password

    Updated this week
    It's easy to reset your password if you've forgotten it, check out the steps below 👇

    Go to smarty.co.uk/login and select Forgot Password?

    Enter the email address registered to your SMARTY account and select Send me a link

    NOTE: Your link can take up to 10 minutes to arrive, please do not request a new link in that time.

    Open the link sent to your email, the link will take you straight into your SMARTY dashboard

    Finally, go to Menu > Account Settings > Edit your personal details > Change password > Send me a link

    Open the link sent to your email and update your password.

    Woohoo, done! 💪 You'll get a confirmation to your registered email that your password has been updated.

     

    How to reset a forgotten password

    What to do when you have forgotten your password

    Updated this week

    It's easy to reset your password if you've forgotten it, check out the steps below 👇

     

     

     

     

    1. Go to smarty.co.uk/login and select Forgot Password?

       

       

       

    2. Enter the email address registered to your SMARTY account and select Send me a link

       

      NOTE: Your link can take up to 10 minutes to arrive, please do not request a new link in that time.

       

    3. Open the link sent to your email, the link will take you straight into your SMARTY dashboard

       

    4. Finally, go to Menu > Account Settings > Edit your personal details > Change password > Send me a link

       

       

    5. Open the link sent to your email and update your password.

       

    6. Woohoo, done! 💪 You'll get a confirmation to your registered email that your password has been updated.

1 Reply

  • Strandloper's avatar
    Strandloper
    SMARTY Motivator
    21-08-2023

    JuneMccr_451263,

    Below is a copy of a Smarty help page dealing with forgotten passwords, hopefully it will do what you want.

    If not, it would be a Webchat with a Smarty Agent, and going through the needed security checks.  Give the method below first.

    How to reset a forgotten password
    What to do when you have forgotten your password

    Updated this week
    It's easy to reset your password if you've forgotten it, check out the steps below 👇

    Go to smarty.co.uk/login and select Forgot Password?

    Enter the email address registered to your SMARTY account and select Send me a link

    NOTE: Your link can take up to 10 minutes to arrive, please do not request a new link in that time.

    Open the link sent to your email, the link will take you straight into your SMARTY dashboard

    Finally, go to Menu > Account Settings > Edit your personal details > Change password > Send me a link

    Open the link sent to your email and update your password.

    Woohoo, done! 💪 You'll get a confirmation to your registered email that your password has been updated.

     

    How to reset a forgotten password

    What to do when you have forgotten your password

    Updated this week

    It's easy to reset your password if you've forgotten it, check out the steps below 👇

     

     

     

     

    1. Go to smarty.co.uk/login and select Forgot Password?

       

       

       

    2. Enter the email address registered to your SMARTY account and select Send me a link

       

      NOTE: Your link can take up to 10 minutes to arrive, please do not request a new link in that time.

       

    3. Open the link sent to your email, the link will take you straight into your SMARTY dashboard

       

    4. Finally, go to Menu > Account Settings > Edit your personal details > Change password > Send me a link

       

       

    5. Open the link sent to your email and update your password.

       

    6. Woohoo, done! 💪 You'll get a confirmation to your registered email that your password has been updated.