Forum Discussion

Royknap_1469393's avatar
Royknap_1469393
SMARTY Rookie
15-07-2023
Solved

How to contact smarty through email or phone

  • MSF's avatar
    MSF
    13-04-2025

    Yaahreh_2667181  Unfortunately, not much point in posting your personal information here because we are not smarty employees who can investigate; we are customers like you.

    Maybe worth mentioning that topping up your account is not the same as buying a Smarty plan, if that is what you were thinking would happen.

    You need to web chat with Smarty Support for help.

14 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    17-07-2023

    Royknap_1469393  Contact is via web chat with Support Team. There is no phone or email help line as this keeps costs down.

    • JulieVa_1491648's avatar
      JulieVa_1491648
      SMARTY Pioneer
      15-08-2025

      How do you contact them if that link won't work? If they have people monitoring webchat then I'm sure they could answer emails too! Any ideas on how to contact?

      • MSF's avatar
        MSF
        SMARTY Guru
        15-08-2025

        JulieVa_1491648  Not sure what you mean by the link not working. Can you try a different browser?

        While they monitor the web chat, they do not answer instantaneously. At busy times it may take considerable time for them to respond.

        The web chat starts with a chat bot and gives the option to transfer to a person if your cannot resolve the problem that way.

  • Yaahreh_2667181's avatar
    Yaahreh_2667181
    SMARTY Pioneer
    13-04-2025

    Mobile number 07******6483, just topped up £20 and message stated account is paused 

    • MSF's avatar
      MSF
      SMARTY Guru
      13-04-2025

      Yaahreh_2667181  Unfortunately, not much point in posting your personal information here because we are not smarty employees who can investigate; we are customers like you.

      Maybe worth mentioning that topping up your account is not the same as buying a Smarty plan, if that is what you were thinking would happen.

      You need to web chat with Smarty Support for help.

  • AShuPan_1799829's avatar
    AShuPan_1799829
    SMARTY Enquirer
    03-07-2025

    I have been in a queue for more than three weeks, waiting for a switch from EE to Smarty to retain my old number. what should I do, please

    • MSF's avatar
      MSF
      SMARTY Guru
      04-07-2025

      AShuPan_1799829  Contact Smarty Support via web chat. Before you do that, check your Account Dashboard to see if the switch has happened.

  • KarenMi_3366562's avatar
    KarenMi_3366562
    SMARTY Enquirer
    11-09-2025

    Hi, how do I change my bank details where my monthly SMARTY payments come off of?