Yaahreh_2667181 Unfortunately, not much point in posting your personal information here because we are not smarty employees who can investigate; we are customers like you.
Maybe worth mentioning that topping up your account is not the same as buying a Smarty plan, if that is what you were thinking would happen.
You need to web chat with Smarty Support for help.
Hi, how do I change my bank details where my monthly SMARTY payments come off of?
I have been in a queue for more than three weeks, waiting for a switch from EE to Smarty to retain my old number. what should I do, please
AShuPan_1799829 Contact Smarty Support via web chat. Before you do that, check your Account Dashboard to see if the switch has happened.
Mobile number 07******6483, just topped up £20 and message stated account is paused
Yaahreh_2667181 Unfortunately, not much point in posting your personal information here because we are not smarty employees who can investigate; we are customers like you.
Maybe worth mentioning that topping up your account is not the same as buying a Smarty plan, if that is what you were thinking would happen.
You need to web chat with Smarty Support for help.
Royknap_1469393 Contact is via web chat with Support Team. There is no phone or email help line as this keeps costs down.
How do you contact them if that link won't work? If they have people monitoring webchat then I'm sure they could answer emails too! Any ideas on how to contact?
JulieVa_1491648 Not sure what you mean by the link not working. Can you try a different browser?
While they monitor the web chat, they do not answer instantaneously. At busy times it may take considerable time for them to respond.
The web chat starts with a chat bot and gives the option to transfer to a person if your cannot resolve the problem that way.
