Forum Discussion
How long does it actually take to uodate plan?
Have been backward and forward with webchat online. Not replying for up to 4 hours then ending the chat. Now they've gone offline for the night. It's absolutely impossible today it seems
My online dashboard is working normally now.
Have you been able to sign-in online (not the SMARTY app), and check your account yet LouiseE_1531337?
It seems SMARTY had some issues with their systems earlier today, which might explain things.
It's now working so I can get online and atleast check but no payment is being shown as gone through yet and my plan is still paused. I have no further money to renew the plan again as I used my last £20 to so this at 10:30 this morning. Unfortunately my bank can't pull the payment either as its completely gone through to smarty,just not updated on my account at all. I'm really hoping that smarty are now on the mend with things and hopefully normal service will resume tomorrow 🤞
