Forum Discussion
Holiday Majorca 1 week, are calls/data home free? Roam on/off?
Yes, you will be in the EU, so calls and texts are included and you can use upto 12 GB of data.
You need to change the APN in your phone to ‘mob.asm.net’ - Instructions on how to do for both Android and iPhone are in the FAQ section of this forum.
Roaming ON by the way.
You can search in the help articles for iPhones and their set-up. You can also search for the use of your phone when NOT in the UK.
Generally if a phone with a UK SIM is in the UK, all calls and data use are as per your plan. When not in the UK, roaming charges usually apply.
6 Replies
Roaming should be switched on. Make sure your APN is changed to mob.asm.net this will allow you to roam in Europe, and can be done once and won't need to be changed. Leave the APN as mob.asm.net as the phone will work in the UK as normal.
Smarty allow data use of up to 12GB, but calls will be charged. To cover this you'll need to buy an add-on for European calls for any calls you make.
You can use your data allowance to contact friends and family via WhatsApp, Facetime or similar apps.
If you use data for a navigation app, remember they eat data quickly, soif you intend to use these apps, consider buying an European data add-on.
Below is a copy of Smarty advice for roaming;
Roaming fair use terms and call rates to the EU
If you are roaming in the EU or calling the EU from the UK, here's some information to be aware of.Updated over a week ago
Calling rates from UK to EU
Rates for calling all EU destinations from the UK are charged at 19p per minute.Fair usage while roaming in the EU
You can use 12GB of data with your base tariff each month while roaming in the EU.If you would like to use more than 12GB of data while in the EU, you can purchase a data add-on from your dashboard.
We will send you an SMS when you are reaching your 12GB limit.
Permanent roaming restrictions
To ensure all customers can benefit from roaming at no extra cost in the EU, we have put in place fair use policies which include safeguards to prevent prolonged periods of roaming.We will monitor your usage, and if you spend 60 consecutive days abroad, we have the right to suspend all services on your account. This means that you will not be able to use your SIM. Roaming while in or outside the EU counts towards your consecutive use. We'll send you an alert two weeks before the suspension is applied.
If you have extenuating circumstances (for example being stuck abroad for reasons beyond your control), you should contact us as soon as you possible to prevent your service being suspended.
If you've had your services suspended and since returned to the UK, please contact us to let us know of the change in your location, and we'll unblock your services.
Note: If your services are suspended and you have Auto-renew enabled, your plan will continue to renew automatically. To disable this, head to your payment settings
Team SMARTY
So I have to pay to ring from my UK mobile back to a UK mobile or UK Landline, I thought they would be included in my normal unlimited calls/texts?
Yes, you will be in the EU, so calls and texts are included and you can use upto 12 GB of data.
You need to change the APN in your phone to ‘mob.asm.net’ - Instructions on how to do for both Android and iPhone are in the FAQ section of this forum.
Roaming ON by the way.
Thank you, I’ve no idea what an APN is or where I would change it on my IPhone X please can you elaborate, thank you.
Access Point Name (APN) are the settings your phone needs in order to set up a connection with the gateway between your carrier's cellular network and the Internet. It defines the network path for all cellular data connectivity. Some carriers require you to enter your APN settings to set up your cellular service.
https://community.smarty.co.uk/t5/faq/setting-up-your-ios-device-to-work-abroad/ta-p/7918
