Forum Discussion

LeanneH_4016153's avatar
LeanneH_4016153
SMARTY Rookie
19-04-2026

Hi my auto renew payment hasn't gone through for some reason but can't find how to make payment now.

Hi my auto renew payment hasn't gone through for some reason but can't find how to make payment now. 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    19-04-2026

    LeanneH_4016153​ If your auto-renew is switched on in your Account Dashboard and your payment method has not expired, then you may be better off having a web chat with Smarty Support to find out what went wrong. I believe that they normally try that method more than once.

    Is your Smarty plan still working though?