Forum Discussion

DavidSh_2055242's avatar
DavidSh_2055242
SMARTY Pioneer
31-08-2023

Help

Can anyone shed any light I got  a motorhome wifi 5g system fitted in my motorhome which came with a smarty sim as standard I went away for a few days and used it with my fire stick it had 4 bars of signal but it would stop every few minutes with the dreaded rotating ring I then swapped the sim for my Vodafone one from my phone also with 4 bars of signal and it didn’t once in 3.5hrs have a rotating ring any ideas

10 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    31-08-2023

    DavidSh_2055242 I suspect that you were in an area that had a good Vodafone signal, but the smarty signal was not as stable.

    Using mobile internet inside a metal box structure will often not yield the best service (as has been discussed here a number of times) due to the Faraday effect - the box shields against electromagnetic signals. Generally better if you have an antenna, but you still need a good signal locally.

    • DavidSh_2055242's avatar
      DavidSh_2055242
      SMARTY Pioneer
      31-08-2023

      Thanks for your reply I had an outdoor fitted with this system for that very reason but I’m wondering why that Both sims showed the same stable amount of signal but the smarty one was not any good is this a common issue 

      • WelshPaul's avatar
        WelshPaul
        SMARTY Centurion
        31-08-2023

        SMART/THREE/iD Mobile have poor 4G data. There are five of us here with SMARTY and there have been several places where we all have had full 4G signal but no working data.