Forum Discussion
Group Plans + Bonus SIM Card
Thanks for this djm marchie I have passed this on for you both - I have a workaround in the meantime if you do want to activate these SIMs without us delivering another SIM to you. Speak to our webchat team here smarty.co.uk/contact and make them aware you are going to set up a new account - and you are looking to use the SIM card you have in your hand. The team will be able to assign this SIM to your new account.
I have just spent hours on webchat trying to get an activated sim card an online stand alone account and eventually gave up as adviser suggested I get new sim and set up a new account, I don't want a new number as they said smarty number can not be transferred to a new smarty sim. I've given up with it.
Having the exact same issue, I have a group plan for my family, on of my other lads wants to join, I had already ordered sims for others so only had bonus sims laying around, so decided he can use that.
Except I have teh exact same issues noted above. I sent an email to support as I am usually busy with work, and despite giving the sim number and details I get asked to try my primary SIM. Why would I use my primary sim when trying to set up a sim with my lad on my group and he needs an account?
Great, I'll do that. Thanks for your help!
