Forum Discussion

RichardF_672345's avatar
RichardF_672345
SMARTY Enquirer
09-01-2025
Solved

Group ownership problem

We're in a bit of a mess with our group (family) plan. The number that was 'group owner' got moved to another provider (long story), so each time a log on, I get "this account has closed" message......
  • MSF's avatar
    MSF
    09-01-2025

    RichardF_672345 I'm pretty sure that you will need to contact Smarty Support to iron out this problem.

    As I'm sure you've worked out, the group owner is the only one who can carry out certain functions - and they have 'disappeared'.

    Ideally, you'll need Smarty to disband the group and 'release' the other two numbers. You can then port back into Smarty and set up your group by inviting the other two numbers......simples!!!

MSF's avatar
MSF
SMARTY Guru
09-01-2025

RichardF_672345 I'm pretty sure that you will need to contact Smarty Support to iron out this problem.

As I'm sure you've worked out, the group owner is the only one who can carry out certain functions - and they have 'disappeared'.

Ideally, you'll need Smarty to disband the group and 'release' the other two numbers. You can then port back into Smarty and set up your group by inviting the other two numbers......simples!!!

RichardF_672345's avatar
RichardF_672345
SMARTY Enquirer
09-01-2025

Thanks - that makes sense! I'll try that now...