eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers🙌

We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer and you go through the SIM replacement journey. That means if your phone supports eSIM and you want to switch from your physical SIM, you’re good to go.

Wait, what’s an eSIM?

An eSIM (which stands for embedded SIM) is a small chip that’s built directly into your phone or device. Instead of inserting a physical SIM card, your mobile plan can be downloaded straight onto the eSIM.

Think of it like streaming a song instead of popping in a CD, it’s all digital, and it’s all seamless.

How to make the switch

Just log into your SMARTY account, head to Account settings > Manage plan > Replace SIM, and choose to replace your current SIM with an eSIM. Follow the remaining steps and you’ll be up and running in no time.

We’re rolling this out carefully to keep things smooth, but more eSIM goodness is on the way 👀

Need more information or support on eSIM?

Check out our Help and FAQ page for the most common FAQs.

Thanks for sticking with us and your feedback helped make this one happen 💚