Forum Discussion

Hayespat58's avatar
Hayespat58
SMARTY Pioneer
05-04-2023

dongle

I have an unlocked dongle and a Smarty unlimited data sim. I put the dongle into my Lenovo laptop, but it doesn't show up on the list of networks to connect to. What am I doing wrong?

5 Replies

  • AngelaP_1872714's avatar
    AngelaP_1872714
    SMARTY Pioneer
    28-07-2023

    But where are the settings?

    • MSF's avatar
      MSF
      SMARTY Guru
      02-08-2023

      AngelaP_1872714  Do you have some form of app that you installed on the computer? You will need to check the settings in there so that the APN is set to mob.asm.net.

      You should have some form of instruction manual with the device or it may be available online (you have managed to connect to the internet so should be able to navigate to manufacturer's website)

  • MSF's avatar
    MSF
    SMARTY Guru
    03-05-2023

    Hayespat58 KellySo_1995328  Have you checked that the settings are correct? APN should be mob.asm.net for mobile data.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    05-04-2023

    Does your laptop recognise there's a dongle attached Hayespat58?

    Do you need to install any drivers so the laptop operating system can use the dongle? 

    • KellySo_1995328's avatar
      KellySo_1995328
      SMARTY Pioneer
      02-05-2023

      Hi I'm having the same problem, bought a new internet dongle, tried on two different laptops, both installed the driver for the dongle, but can't connect. Customer service haven't been any help