Forum Discussion
Defeating a nickname SIM without a PAC ?
It shouldn't be possible to create a Group with more than 2 member SIM cards, when one has used the nickname option, IanJone_1765915.
I suspect you'll need SMARTY tech support to resolve the issue - contact them using their online web chat at https://smarty.co.uk/contact - scroll down to "Start a conversation".
I had owner, nickname and family (3 sims). Now down to owner (closed) and nickname
it was support suggested the PAC dance. Questions elsewhere suggest nicknames are evil
Yes IanJone_1765915, useful but come with pitfalls.
There's an online help article which states:
A word on nickname SIMs...
You won't be able to remove a nickname SIM, as they don't have an online account set up. Group members must have an online account to transfer to a regular SMARTY account.
If you need to pause payment for your nickname SIM, you can get in touch with our Customer Care Experts via webchat. You’ll find the icon to launch chat in the bottom right of the screen.
You might need to get a free PAYG SIM from someone like giffgaff, then port the nickname number to giffgaff using a PAC. Seems like a faff, but may just work.
When I did this, I recall still having to ask customer care to remove the nickname account after switching.
