Forum Discussion
Contact number
I need a smarty contact number I want to call you as soon as possible
Welcome to the Smartys Users Forum.
We are customers/Users just like you.
Just so you know, Smarty DO NOT have a customer hotline/phone number. There are only two ways to contact them.
The best point of contact is through Webchat, otherwise it's a case of sending an email.
You can get these details through the help articles created by Smarty.
Hey
140 Replies
Going on holiday can’t get my roaming to change on my phone help go tomorrow
HelenAr_2223156 Firstly read the Smarty help article on this. Turn on roaming in your phone mobile data settings and ensure that APN is correct as the articles explain.
Please can you help
ShawniP_3082657 What do you need help with?
'Digital first' is smarty's way of saying we only care about your cash, we don't care about humans. Smarty is owned by CK Hutchison Holdings Limited, based in Hong Kong, and who also own UK Power Networks, Northern Gas Networks, Northumbrian Water Group, Park 'N Fly Airport Parking and Wales & West Utilities. The company made around £3 billion profit in 2023.
KT101 I'm not really sure what point you are making here.
Smarty offer a product - a no-frills product - at a reasonable price. If you want that product, you need to accept that there is no customer service agent at the end of a phone line because that costs more to provide.
Pretty much all companies are owned by owners who are in it to make money - it's called business.
I don't believe that they set themselves to be an altruistic organisation. for that, you may want to look at Charities and I don't see any running mobile networks.
Are you suggesting that companies such as EE or Vodafone run for the greater good of mankind?
MSF I'm old enough to remember the first generation of cellular networks in this country, where you would pay a £35 connection fee plus £15-£20 a month, and that monthly fee included nothing - outgoing calls were extra.
These days you can get pretty much unlimited everything for about the same price (in fact for considerably less when you take inflation into account) from a provider like Smarty, and still some folks aren't satisfied 🤦🏻♂️
I have activated my sim but i didnt give my pac number i want to keep my number what do i do?
MuniraA_1414465 You can do that within your Account Dashboard. It gives you the chance to put in the PAC from previous network: https://smarty.co.uk/dashboard/settings/phone-number
Arrived in dSpain badly disabled have data and texts but can't make calls need urgent help have neurological condition hard to type
Number
Gurveer_2425954 What number would you like?"
Welcome to the Smartys Users Forum.
We are customers/Users just like you.
Just so you know, Smarty DO NOT have a customer hotline/phone number. There are only two ways to contact them.
The best point of contact is through Webchat, otherwise it's a case of sending an email.
You can get these details through the help articles created by Smarty.
What is the email address?
EugeneD_3533737 Follow the 'Contact us' link and you will see that you can complete a complaint form and have them contact you via email.
Please could you supply email address as I can't find it. I also cannot get the chatbot on my app. Very frustrating
Rosemar_1924845 You may find it better here: www.smarty.co.uk/contact
My smarty account automatically terminated recently. I have ordered a new sim but want to keep the number
Jeffrey_2880576 If you allowed your account to be terminated then it is quite possible that your number has gone as the sim was deactivated.
You can web chat with Smarty Support to see if there is any chance of getting it back, but I wouldn't hold my breath if I were you.
Hi does anyone know if their is a Contact Number I can talk to a real person for advice instead one of your Bots, Please Smarty🙂
Is there a number to ring if your payment is overdue
Hey
Hi
I need another sim for my other phone
LeeFoste_910750 We don't send out sims because we don't work for Smarty. Why not order one from the website?
I want to cancel this account
DavidLe_2261313 Then you need to web chat with Smarty Support team. We are customers like you and so have no access to accounts generally.
