Forum Discussion
Connection problems on my Huawei portable modem,
JamesWa_2265565 Please do NOT start with accusations of robbery until you are 100% that you have done everything correctly and then given Smarty the chance to investigate.
Did you change the APN settings to mob.asm.net?
Are you sure that the router is not locked to a network that is not Three (Smarty runs on that)?
If you didn't do that, GOING ELSEWHERE (your capitals!) won't make any difference.
It's always been fine before it's just the past 2 days, nothings been changed, also connection on my phone is only running at 1mbps if I'm lucky was running at 10mbps 3 days ago, I'm thinking they are having issues in the area we are
JamesWa_2265565 Oh, so you're not being robbed then!!!
Have you checked Network Status? That would be the first thing to do. Youcould then web chat with Support Team if no problem stated on the checker.
It's not terribly helpful when your first post states that one phone sim is working OK and you now change your tune.
Phone sim running at 10mbps 4g, modem running at 1mbps 4g cant even run my game on my tablet at that speed,
That could be your problem - Smarty MOBILE is a value for money mobile phone service. Section 5.15 of the Smarty Mobile terms and conditions warns against using Smarty Mobile as a replacement for fixed line broadband, which the service was never designed to be. Looks to me as if you have hammered the data and you are being throttled, to preserve bandwidth for other users.
Time to pony up for fixed line broadband !
