Forum Discussion

KHMob65's avatar
KHMob65
SMARTY Pioneer
23-03-2024

Connect to wi-fi mobile hub - Captive wifi

I’m trying to connect to a wi-fi mobile hub with my Smarty Sim in it, while roaming abroad. 

When I connect to the wi-fi hub my iPhone comes up with a screen titled “Log in to Captive Wi-fi”. This then shows the Smarty.co.uk login page. Putting in my credentials just takes me to the dashboard page….it doesn’t resolve the Login process for the wi-fi to connect to my phone (or other device). 

I’ve tried with a different wi-if hub - same problem. I’ve tried connecting from a different device (Firestick) - same problem…….Smarty asks for a Login that doesn’t resolve.

Going round in circles - any suggestions? 

UPDATE: put the sim directly in iPhone. Cannot connect to internet BUT can connect to Smarty dashboard - so looks like an account / activation issue (perhaps). 

1 Reply

  • KHMob65's avatar
    KHMob65
    SMARTY Pioneer
    24-03-2024

    Update: Smarty have advised I’ve ran out of Roaming data. 

    It’s a pity Smarty didn’t notify me on that - nor does the dashboard say that when attempting to log in.