Forum Discussion

NathanHy_507323's avatar
NathanHy_507323
SMARTY Pioneer
31-03-2026

Cannot make outgoing calls to switchboards

My wife has a smarty sim on my account but cannot make outgoing calls to, what seems, landline numbers such as our doctors switchboard. She can make outgoing calls to normal landline numbers such as a home phone number etc. She can also successfully call other mobile phone numbers. The issue seems isolated to company numbers. 
Has anyone experienced anything like this before? She has an iPhone 16 Pro Max, as do I, and I have no problem making any outgoing calls to any type of numbers. 

2 Replies

  • NathanHy_507323's avatar
    NathanHy_507323
    SMARTY Pioneer
    01-04-2026

    Thanks but the issue seems to persistently exist

  • MSF's avatar
    MSF
    SMARTY Guru
    01-04-2026

    NathanHy_507323​ I have experienced this before and it has also been raised a number of times.

    For what it's worth, I think it is down to the call going from your mobile signal into the landline signal and then out to that organisation's internet based service - too many hops?

    I have found that dialing again a little later has always worked.

    I have also noted that it doesn't seem to be happening as much as it did a while ago.......have I just jinxed it?!?!