Forum Discussion
Solved
Cancell order
I need to cancel the new order and plan I ordered by mistake
You will need to contact Smarty via webchat, as this is the Smarty community forum, populated by Smarty customers, so of course we don’t have acres to other customer’s accounts and orders.
Scroll down towards the bottom of this webpage :
Hi l need to cancel to but it's too difficult to contact smarty nightmare
JohnGou_3302311 Depends what you mean exactly.
If you have not paid any money, but just ordered a sim - don't activate the sim and there will be no cost.
If you have paid and are within the 14 day cooling off period, then web chat with smarty Support to explain that you want to cancel. Have you even tried that?
