Forum Discussion

KevinFr_2188106's avatar
KevinFr_2188106
SMARTY Pioneer
04-08-2023

App Biometric log in

Every time I come out of the Smarty app the Biometric log in disables itself. So basically when I try and get on the app the next time I have to re enter my email, password and receive a text code b...
Michael_T's avatar
Michael_T
SMARTY Teamster
04-08-2023

I’m equally frustrated by the latest update from SMARTY to their app, and have raised this matter on another thread for discussion.

My banking apps use biometrics, and I can use Face ID to open them, and I don’t have to then start from scratch and login again each time I use them?…so, why has SMARTY turned off this feature?  Ticking use Face ID works for a few hours, then it reverts back to requiring the username/password + SMS CODE?…so, if this the case why have an option in the app to use biometrics?

Strandloper's avatar
Strandloper
SMARTY Motivator
04-08-2023

Michael_T,

Smarty have probably gone the security route they have rather than utilising face recognition partly due to some phones not having this function available, and it's cheaper, so not adding to the cost to us

  • Michael_T's avatar
    Michael_T
    SMARTY Teamster
    04-08-2023

    Strandloper  The thing is the app has a menu to enable the Biometrics…so those without it on their phone, then yes having to login in each time makes perfect sense for security…but when the app has a feature to turn on biometrics, but ignores this…it kind of defeats the object of having there at all!!

    I’m currently raising this with SMARTY now, as I’m sick of having to re login each time I want to see my credit!

    • Strandloper's avatar
      Strandloper
      SMARTY Motivator
      04-08-2023

      Michael_T,

      I've chosen to not enable biometrics on my phone as I can unconscious, while someone points the phone at my face or finger prints (most people will use one of two fingers for biometrics).

      I find it preferable to keep passwords safely memorised, and this phone (or other technologies) are that little bit safer (or at least to me).

      That said,I fully support your (and other peoples) choice to use different security features that are available to most of us.

      I hope the relevant team come up with an answer that is helpful to you 😊

      • Michael_T's avatar
        Michael_T
        SMARTY Teamster
        04-08-2023

        It’s a personal choice with biometrics, whether you wish to turn this feature on or off.  My frustration is that even though this is switched on in app, the app simply doesn’t remember it since the update 2 weeks ago!

        My app is iPhone, so Apple iOS, and you can chose to save username and passwords in iOS? …so, I suppose this feature could be enhanced to support those without biometrics or choose not use this feature…