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SALVANI_2141085's avatar
SALVANI_2141085
SMARTY Pioneer
12-07-2023

APN for roaming: cannot set it up :-(

Hello Smarty Comms, I added the Smarty SIM card before leaving the UK, but did not do the APN trick and now I am stuck in Europe with a non-working SIM for roaming. Tried to follow instructions to set it up, but does not seem to work: I ended up with two APNs called "3" one of which is non-editable and the other non-selectable. Any help please?

3 Replies

  • MarkSco_2831591's avatar
    MarkSco_2831591
    SMARTY Pioneer
    20-04-2025

    Same thing happened to me. No one to talk with when the words don’t match screens…

    • MSF's avatar
      MSF
      SMARTY Guru
      20-04-2025

      MarkSco_2831591 What about web chat? If you do this while overseas, the network may well say "3".

  • Matthew_SMARTY's avatar
    Matthew_SMARTY
    SMARTY Maverick
    12-07-2023

    Hey Salvani,

    Sorry to hear you've ran into issues when setting up the device for roaming. 

    Could you please provide a screenshot of your APN settings so I can investigate a bit further. 

    Many thanks,

    Matthew