Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
I too have just joined Smarty & topped up to use premium rate numbers & texts. Not allowing? Trying to enter a competition text to win?
I'm not sure premium rate text messages are mentioned anywhere on the website, or app KatieWi_1905420, in the top-up (add-on) pages.
Anyway, SMARTY Mobile don't support sending messages to short-code numbers KatieWi_1905420, so this excludes you from many premium rate text message services.
Unfortunately, if you want to text premium rate short-codes, you'll need to switch to another service provider KatieWi_1905420 🙁
Not just “premium” rate short codes, free short codes are also deliberately blocked. Since short codes are supported as a matter of course by other providers and Smarty allows out of plan add ons, blocking short codes must be deliberate
"Unfortunately, if you want to text premium rate short-codes, you'll need to switch to another service provider" is not really the right answer. Smarty have promised Short Codes for long enough now, surely it's time to implement this feature. Three are offering similar tariffs at the moment and include this feature. As you do sit on Three, is difficult to understand why it isn't implemented. Maybe time for an alternative after all.
Then take it up with Smarty - This is the Smarty community forum, we are mere customers, we do not work for Smarty, so can’t influence policy.
Completely agree.
I am a very happy Smarty customer, but they have been promising short codes to come now for well over a year. The promise was on the official site FAQs and has now "mysteriously disappeared". I work on London Underground, and the BTP short code number, 61016, is NOT premium, it's an essential service that is advertised widely on EVERY station and in the "See it say it sort it" message on ALL the rail services in the UK. It is the best way of getting any message to the BTP, for example if a sexual assault has occured, it is a way to discreetly report it, without having to speak and get upset, especially if you're still in the presence of the person who's doing it. I have witnessed many occasions when BTP respond very quickly to these messages, directly to the phone number they're sent from, or turning up at the station before the customer has even arrived there.
Yet this service cannot be used by Smarty customers.
Similarly, British Gas and other utilities have FREE short codes to enable you to report gas and water leaks. Or submit meter readings.
It's simply wrong to not have these services available. In the event of BTP this is an essential service that cannot be used.
Get with the program Smarty and fulfill your promise. I personally don't care about the premium TV voting numbers and competition lines, but at the very least you should give access to potentially life saving numbers that are free or very cheap to acces. Like:- https://www.btp.police.uk/SysSiteAssets/media/images/british-transport-police/pdfs/how-to-text-61016.pdf
Joined smarty two weeks ago (4 sims for the family) Will be going elsewhere when my month is up, it is utterly obsurb your can't txt short code sms (even free ones and for vital services etc)
