Forum Discussion

woodymogs's avatar
woodymogs
SMARTY Pioneer
05-07-2023

Activation

I tried to activate my Smarty sim on Tuesday 4th and waited till the 2 hours had passed but didn't receive an email and the app appeared to be stuck on the 'activating page'.  I contacted CS via the ...
woodymogs's avatar
woodymogs
SMARTY Pioneer
05-07-2023

Well I've just looked via the webpage and it just shows 'activating your sim', and that payment was taken yesterday. I'll just have to wait but if it's not sorted by tomorrow I'll ask them to cancel the account.

Thanks for replying.

MSF's avatar
MSF
SMARTY Guru
06-07-2023

woodymogs  Why not have a web chat and get the Support Team to look into it?

  • woodymogs's avatar
    woodymogs
    SMARTY Pioneer
    06-07-2023

    I had a webchat on Tuesday and the CS rep said he'd spoken to technical and the connection needed 'debugging' which would be done within 24 hours. I also had another webchat on Wednesday as the sim still hadn't been activated as promised. On this occasion the webchat was 40 minutes long. The CS rep told me he'd been through to technical again but that the network connection needed to be 'rebuilt'. I asked how long this would take and, yet again, I was assured this would happen later yesterday, or today (Thursday) at the latest. As of 11am I'm still waiting.