Forum Discussion

MickMcG53's avatar
MickMcG53
SMARTY Pioneer
16-08-2023

8Gb of data and can't use Internet ?

6 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    16-08-2023

    MickMcG53  As Strandloper says, we do need some more info.

    IF you are in the UK, have you tried to check network status where you are?

  • Strandloper's avatar
    Strandloper
    SMARTY Motivator
    16-08-2023

    MickMcG53,

    If you want help, I think we need more than just the information you've given us!

    Something along the lines of the following would help:

    Have you activated your SIM?

    What are you using to use the Smarty users forum (the device with the SIM or another device)?

    What are your phone settings for data usage?

    Has the payment for your plan gone through?

    Have you received confirmation of that from Smarty?

    etc

    • JJP2's avatar
      JJP2
      SMARTY Pro-coach
      16-08-2023

      Very true Strandloper 

      As he posted at 05.20 UK time this morning, I wonder whether MickMcG53 is an early riser, or is abroad in a different time zone, in which case of course his APN needs to be changed to ‘mob.asm.net’

      • jassingh's avatar
        jassingh
        SMARTY Motivator
        21-08-2023

        Hey JJP2 totally random but does the APN used for 'roaming' differ from what should be used in the UK? Currently I use `mob.asm.net' (I assume this saves me from having to change it manually later if I go abroad). 

        If that is the case, then we'd never need to change our APN settings I guess? Quick search for 'smarty data settings' reveals the same APN information to the one used also for "roaming".