Forum Discussion

IanMaye_1962712's avatar
IanMaye_1962712
SMARTY Rookie
05-04-2023

4G Plan

On the 30th March I purchased a 4G plan and paid the £5 subscription, on the 31st March Smarty took an extra £2 out of my bank account in two separate £1 

does anyone know what this extra amount is ?? Smarty do not answer my Question!!

 

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    06-04-2023

    Does the £2 show in your account payment history? If so, you can query with Support Team via web chat.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    05-04-2023

    Are the £1 transactions shown as pending IanMaye_1962712?

    Quite often companies take 'dummy' payments to verify the payment card details are legitimate, which are then refunded in due course.